Mike
Well-Known Member
A quick history lesson on KeepTruckin.
I signed up in 2017 for $360/year for their ELD+ which gave me what I needed for IFTA as well as my ELD.
A year or so later, they approached me with their dashcam, and after discussing it with them, I chose to upgrade my account.
The new account total was $600. This included the required upgrade to a cellular ELD in order to be able to use the dashcam, also came with some internet access as well.
I ignored this going forward and simply paid the bill.
In 2020, I got an invoice for $600, ignored the details, and just let it autopay on my credit card. What I didn't notice is that the dashcam subscription went from $120 to $480. They had reduced the cost of my ELD, then applied a discount to my account which kept me at $600. Since I paid the same as expected, didn't realize anything was going on.
In 2021, almost the same thing as 2020, but my invoice was $690. It was basically a bill for $960, and a discount that got it down to $690. So much going on in my life at that point that I didn't even notice that I was charged more. Wife didn't notice either and simply inputed the cost into our accounting software without noticing it was more expensive than the previous year. Most things like this would be set up in accounting software as a subscription and the original amount would be used. At least glad we didn't do that.
This year, they approach me with their latest offers. They want to upgrade my dashcam, and they will give that to me for free. It will only increase my yearly bill by $120.
Then they give me the total subscription cost of $1020.
This was pushed off to me as if I was getting temporary promotional deals and that my price at renewal this year would be $900 even if I changed nothing.
I snapped on the inside and tried to remain composed on the outside.
Ultimately, I failed in regard to composure.
My renewal comes in September, so I needed to figure things out.
I quickly started comparing prices while fighting with these folks about pricing.
Over the course of the week, I ended up sticking with KeepTruckin, now Motive.
I was able to get the services I agreed to cheaper than what I could get them with quality competitors and locked it into a 3-year agreement so they can't jack up the prices at all during that timeframe.
Maybe not such a quick story, but the bottom line here is to watch your costs closely. Prices are being jacked up quickly, and the one thing that allowed me the leverage to fight this cost down is that I was never given any notice of the price increases.
I signed up in 2017 for $360/year for their ELD+ which gave me what I needed for IFTA as well as my ELD.
A year or so later, they approached me with their dashcam, and after discussing it with them, I chose to upgrade my account.
The new account total was $600. This included the required upgrade to a cellular ELD in order to be able to use the dashcam, also came with some internet access as well.
I ignored this going forward and simply paid the bill.
In 2020, I got an invoice for $600, ignored the details, and just let it autopay on my credit card. What I didn't notice is that the dashcam subscription went from $120 to $480. They had reduced the cost of my ELD, then applied a discount to my account which kept me at $600. Since I paid the same as expected, didn't realize anything was going on.
In 2021, almost the same thing as 2020, but my invoice was $690. It was basically a bill for $960, and a discount that got it down to $690. So much going on in my life at that point that I didn't even notice that I was charged more. Wife didn't notice either and simply inputed the cost into our accounting software without noticing it was more expensive than the previous year. Most things like this would be set up in accounting software as a subscription and the original amount would be used. At least glad we didn't do that.
This year, they approach me with their latest offers. They want to upgrade my dashcam, and they will give that to me for free. It will only increase my yearly bill by $120.
Then they give me the total subscription cost of $1020.
This was pushed off to me as if I was getting temporary promotional deals and that my price at renewal this year would be $900 even if I changed nothing.
I snapped on the inside and tried to remain composed on the outside.
Ultimately, I failed in regard to composure.
My renewal comes in September, so I needed to figure things out.
I quickly started comparing prices while fighting with these folks about pricing.
Over the course of the week, I ended up sticking with KeepTruckin, now Motive.
I was able to get the services I agreed to cheaper than what I could get them with quality competitors and locked it into a 3-year agreement so they can't jack up the prices at all during that timeframe.
Maybe not such a quick story, but the bottom line here is to watch your costs closely. Prices are being jacked up quickly, and the one thing that allowed me the leverage to fight this cost down is that I was never given any notice of the price increases.