TravelCenters of America receives customer service award

Maria

Diet Coke
Staff member
CLEVELAND — The DiJulius Group consulting firm has presented the 2010 Secret Service System Award was to TravelCenters of America. The Secret Service System Award is presented annually to the company client that embodies the most comprehensive customer service standard systems.

TravelCenters earned this distinction because it created numerous operational tools to dramatically change the way their employees serve their customers, according to the customer service consultancy.

TA created a training video called “Life in the day of a Truck Driver”, that helps their employees walk in the shoes of their primary customer. They launched a new service vision to their entire workforce, “Our customers trust us to keep their trucks rolling safely and on time”. They instituted many mechanism that recognize employees for going above & beyond for their customers and each other. This new awareness has influenced more stories of distinctive service every day.

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